Data & Security
Your privacy matters to us. This Privacy Policy explains what personal information okbet bet collects from players in the Philippines, how we use and protect it, and what rights you have over your own data. By registering an account or using any part of the platform, you agree to the practices described here. We keep this policy straightforward so you can quickly understand what happens with your information.
When you register on okbet bet, we collect your full name, date of birth, email address, mobile number, and a username of yourchoice. This information is required to create and verify your account, ensure you meet the minimum age requirement of 21 years, and comply with applicable Philippine regulations. We also collect a government-issued ID during the verification process to confirm your identity before processing withdrawals. All account details are stored securely and are never shared with third parties for marketing purposes. You can update most of your account information by contacting our support team directly.
To process deposits and withdrawals in Philippine pesos (PHP), we collect payment method details such as e-wallet account references, bank account identifiers, and transaction records. We do not store full card numbers or sensitive payment credentials on our servers. Transaction history is retained to comply with financial reporting obligations and to help resolve any disputes that may arise. Payment data is processed through encrypted channels and is only accessible to authorised personnel involved in financial operations. If you have questions about a specific transaction, our support team can assist you using your account reference number.
We automatically collect data about how you interact with the platform, including pages visited, games played, bets placed, session duration, device type, operating system, and IP address. This information helps us improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or account misuse. Usage data is analysed in aggregate to understand player behaviour trends across the Philippines player base. We may also use this data to determine your eligibility for VIP tier upgrades and loyalty rewards. No usage data is sold or rented to external advertisers or data brokers.
When you contact our support team or submit a query through the platform, we retain records of that communication including the content of messages, timestamps, and any attachments you provide. These records are used to resolve your issue, improve our support quality, and maintain an audit trail for compliance purposes. We may send you service-related notifications such as account verification emails, security alerts, and transaction confirmations. You will not receive unsolicited promotional messages unless you have explicitly opted in to marketing communications. You can opt out of marketing emails at any time by contacting support or following the unsubscribe instructions in any email we send.
A clear breakdown of your data rights and our security commitments to every Filipino player on the platform.
We never sell your personal data to third parties. Any service provider we work with is contractually bound to handle your data only for the specific purpose we have authorised.
Despite these measures, no system is completely immune to risk. If you suspect your account has been compromised, contact our support team immediately so we can take protective action on your behalf.
As a registered player on the okbet bet platform, you have the right to request access to the personal data we hold about you, ask us to correct any inaccurate information, and request deletion of your account and associated data subject to our legal retention obligations. You may also object to certain types of data processing or request that we restrict how we use your information while a dispute is being resolved. To exercise any of these rights, contact our support team with your account details and a clear description of your request. We will respond within a reasonable timeframe in accordance with applicable Philippine data protection regulations. Please note that some data may need to be retained even after account closure to satisfy legal and regulatory requirements.
Practical details on how we use cookies, how long we keep your data, and how we notify you of changes to this policy.
The okbet bet platform uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how players navigate the site. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us measure page performance and identify areas for improvement, and these are processed in aggregate without identifying individual players. We do not use third-party advertising cookies or share cookie data with external ad networks. You can manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use certain platform features. Continued use of the platform after being informed of our cookie practices constitutes your acceptance of them.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Account information and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money laundering and financial reporting requirements. Support communications are retained for up to two years unless a longer period is required for an ongoing dispute or investigation. Once the applicable retention period has expired, your data is securely deleted or anonymised so it can no longer be linked back to you. If you request account deletion, we will confirm which data must be retained and for how long before proceeding with the closure.
okbet bet reserves the right to update this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable Philippine regulations. When material changes are made, we will notify registered players via the email address associated with their account and publish the updated policy on this page with a revised effective date. We encourage you to review this page periodically so you are always aware of how your information is being handled. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. If you have questions about this policy or how your data is used, visit our FAQ page or contact the support team directly. For concerns related to responsible gaming and how your activity data is used in that context, please visit the Responsible Gaming page.
Our support team is ready to help Filipino players with any privacy-related queries. You can also check the FAQ for quick answers or head to the platform to manage your account settings.